Frequently Asked Questions
General Information
- I am a new student, what should I know?
- How to I change my email password?
- How do I change my network password?
- I changed my network password and now I can't get to my email!
- Where can I find the rules for choosing and changing my password?
Internet Connections
- How do I connect my computer to the Internet?
- What should I do if I cannot connect to the Internet?
- What should I do if I am having a problem with the Network Registration process?
- Do I have wireless?
- Where can wireless connections be accessed on campus?
- Why isn't wireless provided in all areas of the residence halls?
- What if I am receiving a wireless signal in my room?
- Can I bring my own router/access point?
- What should I do if my Mediacom internet connection quits working?
- How do I know if I need to reset my router?
- What if resetting my router does not fix the problem?
Computer Labs
Phones
- Why do I get a busy signal when I pick up the phone?
- Who do I call if I have phone issues?
- How do I connect my phone in my room?
- What if I am locked out of voicemail?
- What is the default password for my voicemail?
- How do I dial off-campus numbers?
- How do I forward my phone to voicemail?
TV Cable
- What if I can't get all of the available channels?
- If I live in a house that has Mediacom and I'm having problems, who do I contact?
- Can I upgrade my cable packages?
- What Mediacom channels do I have in my room?
- Where can I find information about Mediacom's digital transition?
Printing Policy
- Why does the college keep track of how much users print?
- How was this policy developed?
- Do other schools do this?
- What if I need to print for my club, for my department, or other reasons not for myself?
- How do I check my printing balance level?
- How do I add credit?
- How much can I print with my annual $100 printing credit or with a $5 recharge card?
Software
Google Apps (Gmail, Docs, Calendar, Sites)
Microsoft Office (PC 2007: Word, PowerPoint, Publisher, Excel) (Mac 2011: Word, Excel)
Timeclock Card Reader (Students)
