Office of the Registrar

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Statement of Mission and Inclusivity

The Augustana Office of the Registrar strives to support the academic mission of the college by providing exceptional service to all students, faculty, staff and alumni through honesty, integrity, and proactive inclusivity. We respect the diversity of our campus community by accurately representing an individual's accomplishments and personhood through individualized attention and pride in our work.

Charge and Purpose

The Office of the Registrar reports to Office of the Provost and aims to serve out the faculty policies and administrative processes of the academic branch of the college. We do so by preserving institutional integrity, enacting governance structures, and aligning best-practices with industry standards. We lend our expertise in process improvement through understanding technology integrations and downstream effects that can powerfully inform human structures, while partnering with other campus stakeholders to ensure the security of data and procurement of historical, institutional knowledge.

Please follow the guidance below for the best service:

New students Fall 2024, Spring 2025

Students starting for the first time this academic year should contact their admission counselor or use advising@augustana.edu for all of their transition, registration, advising and welcome week inquiries. 

Parent and Third Party Inquiries

If you are a parent or other third party requesting information about a student, please note we will not respond directly to you, but will forward your inquiry to the student's official Augustana email account in accordance with federal law and campus privacy policies.

Email Communication

All email should be sent to our office mail address registraroffice@augustana.edu. Email sent to specific team members may not be routed for a response as quickly. We will attempt to respond with information within 5 business days to provide you information about your request, the time it may take to address your inquiry, request further information from you if it is needed and include others in our response if your request will be handled by another office. It is critical that students read and respond to their Augustana email daily. Instructions for course expectations and other important college announcements will be shared first through email. If you have emailed us and no one has responded to you within five business days, please forward your original email to the address above where the recipient and date of your original email is noted.

Reporting, Forms, and Data Service Requests

The Office of the Registrar is responsible for maintaining individual and aggregate student data, as well as institutional data on published catalog procedures and policies, grading, transcripts, curricular offerings, degrees, eligibility, academic progress, honors, and awards, among many others. The institution makes many reports available to the public on our Institutional Research webpage. As a private institution, Augustana does not participate in public record requests beyond what is published on the IR site. Internal departments and offices needing data should first consult reporting access in Arches under the "My Reports and Links" button. In addition, this office is the office that is responsible for providing service requests to certify information on behalf of the college, such as enrollment verifications, degree verifications, eligibility checks, etc. Individuals who need additional information through reports or required forms in order for them to complete their institutionally-defined job duties or students who need a form completed for personal, educational, or institutional needs may request a report, assistance with reporting, or completion of required forms by sending an email request with detailed requirements to registraroffice@augustana.edu and/or submitting forms via email attachment or in hard-copy for completion. Please provide a lead time of a minimum of 10 business days for the request (additional time may be needed during peak times at the start or end of a term or surrounding breaks). Some data may not be released if access to the data is determined not to be required for an individual to perform their job duties and/or if it is not in the best educational interests of the student and/or if a privacy release has not been signed to release that information. All institutional privacy and FERPA policies apply to the release of protected information. 

Advising & Registration

The timeline for advising and registration has been established. To find out more visit the Registration Policies and Procedures Page and the Academic Calendar.

See these important links: 

Semester Transition

J-term Policies, Procedures and Deadlines 

Statement of Student Responsibility: 

While the courtesy services of our office, as well as senior audit, student progress report in Arches, academic support resources, as well as academic guidance from faculty and advisors are all available to every student at no additional cost, these resources are provided for use in planning only. It is the responsibility of the student to maintain an accurate schedule at all times and pay for all tuition and fees associated with their registration in accordance with all published fees and deadlines. Students must report any printed schedule error to the Office of the Registrar within two semesters. The responsibility for understanding and meeting degree requirements rests entirely with the student.

Illinois notary services are not available within our office. Please contact Facilities Services for your notary needs.