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Student accounts | Accounts receivable


Title Name & Email Phone
Student Accounts Services Director Diane McCann 309-794-7150
Student Accounts Coordinator Rhonda Vogel 309-794-7390
Student Accounts Coordinator Kati Sproston 309-794-7454

Location and hours

Our office is located on the 2nd Floor of Sorensen Hall.
Hours of operation are 8 a.m. - 4:30 p.m. Monday through Friday.

2020-2021 billing due dates

  • Fall semester: Aug. 30, 2021
  • Spring semester: Feb. 2, 2022

Services provided

  • Student Accounts: Billing questions, payment of student tuition accounts.
  • Accounts Receivable: Entry of campus departmental revenue.

Office responsibilities

  • Diane McCann: Student Receivables, Perkins Loans
  • Diane Hamann: Student Billing, Monthly Payment Plan
  • Rhonda Vogel: Student Billing, Study Abroad
  • Beth Melton: Student Billing, Non-student Receivables


Credit Balance Policy

Students may have a credit balance on account after all financial aid is applied, usually through the receipt of loan funds needed for living expenses or books. In accordance with federal regulations, if the credit balance is created entirely by Title IV federal funds, student accounts will process the refund within 14 days of the latter of: 1) the date the balance occurs; 2) the first day of classes. Otherwise refunds will be processed after the second week of the term.

Refunds of Tuition Based on Registration Change from Full-time to Part-time Enrollment

A refund is computed as of the date a completed drop slip is received in the Office of the Registrar.  A student whose status changes from full-time to part-time (below 12 credits) on or before Sept. 6, 2020 of Fall Semester and on or before Feb. 9, 2021 of Spring Semester is eligible for 100-percent of the difference between full-time and part-time tuition. 

Note: Students who are part-time after Sept. 9, 2020 for Fall Semester and after Feb. 10, 2021 for Spring Semester will have their aid adjusted based on part-time enrollment. Regardless of drop date, students who fail to begin attendance in a class, or classes, causing their enrollment to drop to part-time, will be considered a part-time student and will have their financial assistance adjusted based on part-time enrollment.  (See Class Attendance Requirements and Eligibility)

Refunds of Tuition for Registration Change for Part-time Students

Students who are enrolled part-time are eligible for a 100-percent refund on or before Sept. 6, 2020 for Fall Semester and on or before Feb. 9, 2021 for Spring Semester.

For withdrawal from the College

For a student who completely withdraws from all courses during the term see Withdrawal - Refund of Institutional Charges for refund of charges.