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Student Counseling Services

Crisis lines for immediate help

Robert Young Center

Local 24/7 crisis line: 309-779-2999.

National Suicide Prevention Lifeline

Call 1-800-273-8255 or go to for online chat support.

(Legislation passed in 2019 to use 988 as the new phone number; however, 988 may not work until the year 2022.)

The Trevor Project

Call 1-866-488-7386 or see

Crisis intervention and suicide prevention services for lesbian, gay, bisexual, transgender, and questioning youth.

Trans Lifeline

Trans peer support that is run by and for trans people.

Call 877-565-8860 or visit for more services.


Augustana students receive immediate, free mental health support through TalkNow by downloading the TimelyCare app or following the sign-up prompts on your desktop.

Mobile users may download the TimelyCare app and follow the setup.


Where to start

Counselors recommend that you complete the Counseling Center Assessment of Psychological Symptoms screening tool.

This gives you a snapshot of your areas of concern. It is private and confidential. The snapshot is helpful when you use it to choose services on campus.

Using the screening tool and the information in "Find mental health supports that work for you," you should match your areas of concern with treatment recommendations, and pick the best resources.

For a complete picture of all services, see The counseling process.

Making an appointment

Located on the second floor of Founders Hall in office 206, Student Counseling Services provides in-person and virtual counseling sessions every academic day. To schedule an appointment, email Cheri Mizaur, call 309-794-7357, or walk-in during our business hours: 8 a.m.-5 p.m. Monday-Friday.

Well-being in the time of COVID-19


TimelyCare provides Augustana students access to free 24/7 medical and mental health support.

Students have access to medical urgent care through TimelyCare, including treatment for diseases like the common cold, sinus infections, or the flu. Physicians also may prescribe medication through the platform.

Students also can receive immediate mental health support through TalkNow, or they can schedule virtual counseling visits through the platform.

To use TimelyCare:

Desktop users should follow the sign-up prompts at TimelyCare.

Mobile users may download the TimelyCare app and follow the setup. 

TAO Connect

TAO Connect provides an array of mental health resources and education. All students, alumni, staff, and faculty with an “” email address can sign up and access this service. It is available all year.

It includes:

• The mindfulness library

• The daily practice and journaling

• Mental health educational modules.

app screen

TAO Connect is 100% anonymous and confidential. To access TAO Connect, click on “Sign Up in Self-Help with an Institution” on TAO Connect.