Loan servicer information

If a student has borrowed a Federal Direct Loan, the loan is serviced by one of a number of different service centers. If your servicer has not contacted you, please refer to the National Student Loan Data System to determine who is servicing the loans.

Otherwise students can contact the Research and Customer Care Center at 1-800-433-3243 or email the Federal Student Aid office. A student's servicer will include one of the following:

Aspire Resources Inc.
Phone: 1-855-475-3335

CornerStone
Phone: 1-800-663-1662

ESA/Edfinancial
Phone: 1-855-337-6884

FedLoan Servicing (PHEAA)
Phone: 1-800-699-2908

Granite State (GSMR)
Phone: 1-888-556-0022

Great Lakes Educational Loan Services, Inc.
Phone: 1-800-236-4300

MOHELA
Phone: 1-888-866-4352

Navient
Phone: 1-800-722-1300

Nelnet
Phone: 1-888-486-4722

OSLA Servicing
Phone: 1-866-264-9762

For a comprehensive look at contact information and office hours for service centers, see the Federal Student Aid Help page.

The Federal Student Aid Ombudsman works with the federal student loan borrowers to resolve loan disputes or problems from an impartial, independent viewpoint.  If there is a problem with your federal student loan(s) that cannot be resolved with the servicer, you should contact the Federal Student Aid Ombudsman at:

U.S. Department of Education
Federal Student Aid Ombudsman
830 1st St. NE
Fourth floor
Washington, D.C. 20202-5144
Phone: 1-877-557-2575
Fax: 202-275-0549