Loan servicer information
If a student has borrowed a Federal Direct Loan, the loan is serviced by one of a number of different service centers. If your servicer has not contacted you, please refer to the National Student Loan Data System to determine who is servicing the loans.
Otherwise students can contact the Research and Customer Care Center at 1-800-433-3243 or email the Federal Student Aid office. A student's servicer will include one of the following:
Aspire Resources Inc.
FedLoan Servicing (PHEAA)
Granite State (GSMR)
Great Lakes Educational Loan Services, Inc.
For a comprehensive look at contact information and office hours for service centers, see the Federal Student Aid Help page.
The Federal Student Aid Ombudsman works with the federal student loan borrowers to resolve loan disputes or problems from an impartial, independent viewpoint. If there is a problem with your federal student loan(s) that cannot be resolved with the servicer, you should contact the Federal Student Aid Ombudsman at:
U.S. Department of Education
Federal Student Aid Ombudsman
830 1st St. NE
Washington, D.C. 20202-5144