Information Technology Services (ITS) helps students get connected. Our Help Desk is available from 8 a.m.-4:30 p.m. Monday through Friday.

For technology help:

• Submit an incident report online (view instructions here).
• In an emergency contact ITS directly at 309-794-7293.
• You may also email helpdesk@augustana.edu.

ITS Policies and guidelines

You can view ITS' user policies and guidelines on our Policies and guidelines page.

Support

Frequently Asked Questions (FAQ)

• Information for new students
• General FAQ
• FAQ online connections
• Using preferred names

Connecting to Wi-Fi

Instructions

Password changes

Go to myaccount.augustana.edu. This password change will affect your network, Gmail, and Office 365 accounts. This website can help you with the following:

• If you know your password, you can reset your password using the change password option (printable PDF).
• If you have forgotten your password, but have already enrolled in our password reset program, you can use this link to reset your password (printable PDF).
  Note: As of the 2018 school year, all new students and new employees are enrolled in our Password Reset program when they set up their accounts.
• If your current password works, you can enroll in our password reset program. This will allow you to change your password by sending a pin to a personal email or cell phone or by answering security questions (printable PDF).

Get Office 365 for free

You can download Office for your personal computer:

1. Going to Office.com.
2. Signing in with your email address as your username and your password.
3. Clicking on the Install Office button and running the install program.
4. Make sure you are signed in with your account.

You can download Word, PowerPoint, and Excel on your mobile devices:

1. Go to your device's App store and download the app you would like to use.
2. Sign in with your Augustana email as your username and your password.

Samanage knowledgebase and work order/incident report system

Report a problem or find common solutions with Samanage! You will need to log in to use this service. You can find it at http://helpdesk.augustana.edu/.

In-person training

ITS provides one-on-one, small group, and large group training upon request.

Video tutorials

Augustana has a subscription to LinkedIn Learning (formerly Lynda.com) for in-depth video tutorials:

• If you used an Augustana Lynda.com account, look in your email for a message from LinkedIn Learning.
• If you do not have an account, sign up with your augustana.edu or wvik.org address.
• Learn more about LinkedIn Learning.

You can also view videos created by ITS staff at our YouTube page.