Skip to main content

Resources to Keep on Teaching & Learning

Connect to Wifi New Student Information
Students in Old Main Mac Lab

Information Technology Services

Sorensen Hall main entrance.
ITS is located on the first floor of Sorensen Hall. If you enter the building from the bridge, just go down one flight of stairs and down the hallway.
If question is "How do I?", use Knowledgebase. If question is "I would like...", use Service Catalog
Click above to go to our ITS work order system. If you have a technical emergency, call our helpdesk at (309) 794-7293.

Information Technology Services (ITS) helps students get connected. Our Help Desk is available from 8 a.m.-4:30 p.m. Monday through Friday.

For technology help:

ITS Policies and guidelines

You can view ITS' user policies and guidelines on our Policies and guidelines page.


Frequently Asked Questions (FAQ)

Connecting to Wi-Fi


Password changes

Go to This password change will affect your network, Gmail, and Office 365 accounts. This website can help you with the following:

  • If you know your password, you can reset your password using the change password option (printable PDF).
  • If you have forgotten your password, but have already enrolled in our password reset program, you can use this link to reset your password (printable PDF).
    Note: As of the 2018 school year, all new students and new employees are enrolled in our Password Reset program when they set up their accounts.
  • If your current password works, you can enroll in our password reset program. This will allow you to change your password by sending a pin to a personal email or cell phone or by answering security questions (printable PDF).

Get Office 365 for free

You can download Office for your personal computer:

  1. Going to
  2. Signing in with your email address as your username and your password.
  3. Clicking on the Install Office button and running the install program.
  4. Make sure you are signed in with your account.

You can download Word, PowerPoint, and Excel on your mobile devices:

  1. Go to your device's App store and download the app you would like to use.
  2. Sign in with your Augustana email as your username and your password.

Samanage knowledgebase and work order/incident report system

Report a problem or find common solutions with Samanage! You will need to log in to use this service. You can find it at

In-person training

ITS provides one-on-one, small group, and large group training upon request.

Video tutorials

Augustana has a subscription to LinkedIn Learning (formerly for in-depth video tutorials:

You can also view videos created by ITS staff at our YouTube page.

Augustana Internet Bandwidth Chart

Internet Bandwidth Chart

This chart is updated every 5 minutes. Reload your page to see changes.

Green (shaded area) = Outbound traffic, Blue (line) = Inbound traffic
(data is displayed from the perspective of our equipment, so the labels are reversed)